Transactions of Japan Society of Kansei Engineering
Online ISSN : 1884-5258
ISSN-L : 1884-0833
Original Articles
Strategic Management and Design Innovation on the Long-standing Company Kyogashi Master “Suetomi”
Yusuke IRISAWAShin'ya NAGASAWA
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2012 Volume 11 Issue 4 Pages 535-544

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Abstract

Japanese Confectionary “Suetomi” is the high level brand in the Kyoto's long-standing companies. This always makes the Japanese sweets a high level in Kyoto, and gets the high appraisal from the parties concerned the master of the tea ceremony , such as “Urasenke.” However, it is possible for their products to be not suitable for the tendency in the age, even if their peculiar value is different from the other companies. Also, there is a possibility that they exposed to the crisis of the business continuance. On the contrary, they offer the products that never betray the customer expectation, and a lot of customers visit their shop from the whole country. In the present study, we present the analysis of Suetomi' management strategy and its strength and differentiation based on the interview of the president Mr. Yamaguchi. After that, we analyze their innovation from the viewpoint of product innovation and Kansei value. Finally, we discuss the design innovation of Kyogashi design based on our studies. In conclusion, Suetomi has a different strong point from the other company as a long-standing company of Kyoto confections and we have understood performing the management strategy which establishes a sustainable competitive advantage using it. Thus, they have performed the design innovation of Kyoto-confections products in the management strategy which is compatible in tradition and innovation, and have created the value of a customer's sensitivity.

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© 2012 Japan Society of Kansei Engineering
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